Frequently Asked Questions

FAQs about Denver Springs

Can I make/receive phone calls?

We encourage ongoing communication with loved ones and significant others. We have designated times on the daily schedule for phone calls. The times are designed so you are able to focus on your treatment and not to be distracted during scheduled treatment times. Exceptions to the phone schedule can be made for urgent situations.

Incoming patient phone calls will be accepted as long as it is not during a scheduled group or activity. Outgoing phone calls are to be made during personal time and are limited to 10 minutes in length. 

Can I smoke?

There are four outside breaks throughout the day. Patients with outdoor privileges are welcome to smoke during these breaks. Patients must provide their own cigarettes. Accessibility to outside breaks will be determined by your psychiatrist, therapist, and nursing staff.

Do you have laundry facilities?

Yes, we provide washers, dryers and detergent at no cost.

Do you provide toiletries?

Yes, we provide toiletries - toothbrushes, toothpaste, deodorant, shampoo and soap. However, you are encouraged to bring what you are most comfortable using, as long as the products do not contain alcohol or are not in an aerosol can.

How can I find out how much my insurance will cover?

We have a trained financial counselor to walk you through what insurance will or will not cover and what other options are available for you. You are welcome to call us at 720-643-4300 at any time with questions. 

How long does treatment last?

Our care is individualized to each patient. The length of your program will be determined based upon your treatment needs and goals that are identified between you, your assigned provider, and the treatment team.

What is the difference between inpatient, partial hospitalization, and intensive outpatient services?

Inpatient is a short-term, 24-hour intensive treatment program provided in a safe and secure hospital setting. It includes 24-hour nursing care and daily provider visits not available on an outpatient basis.

Partial hospitalization is a short-term, high-intensity, therapeutic, and recovery-focused program.

Intensive outpatient is a high-intensity, therapeutic, and recovery-focused program that typically meets in a group environment.

What should I bring with me? What items are restricted?

You should bring a few changes of clothing (around five changes). Clothing should include items for sleep and recreational time; comfortable shoes; comb/hairbrush; and toiletries that don’t contain alcohol. It is recommended to bring a jacket or sweater. Some items such as glass, metals, aerosol cans, items containing alcohol, and clothing with strings are not allowed due to safety issues. We will discuss what you can and can't bring with you during the assessment process. 

Will I have a private room?

No. Our rooms are semi-private, but they include a private bathroom, individual closet space and desks.

Will my family and friends be able to visit me?

Yes, we recognize the importance of family/friends to the healing process and encourage telephone calls and visitation. Designated times for calls and visitation will be provided during the admission process. You can also visit our Visiting Hours page to see current available times.

Will you accommodate my special diet (e.g., diabetic, vegan, vegetarian, etc.)?

Yes.

The hospital has a full-service cafeteria with a variety of food choices for breakfast, lunch, and dinner. In addition, drinks and snacks are available to all patients in between, before and after mealtimes.

The dietary program is carefully planned to provide food that meets the recommended dietary requirements. Well-balanced meals are served in a cafeteria-style setting. A registered dietitian will provide consultation as needed in planning regular and special diets.